Get Touch With Us
FAQs
Frequently Asked Questions
Here you will find answers to questions frequently asked by customers. We hope this will be helpful to you.
Can I Get the Free Sample?
Yes, you can get 1-2 free samples for quality inspection. But you need to bear the corresponding logistics costs.
For customized products, because it involves making new molds, the cost is high, and you need to pay a certain mold fee.
How About The MOQ?
For products on existing production lines, the minimum order quantity is 50pcs. If you need to engrave your logo on the product or print it on the packaging, the minimum order quantity is 100.
If you need to make a new product shape or packaging, the minimum order quantity is 500pcs
Do you Accept Custom Orders?
Yes, we accept. We provide one-stop OEM/ODM customization services, including logo, packaging and product model.
What is Your Delivery Period?
For existing products, the delivery time for samples is about 1-5 days, and the delivery time for mass products is 10-20 days.
For customized products. The delivery time for samples is 7-15 days, and the delivery time for mass products is 15-30 days.
Do You Offer Returns or Exchanges?
Because most of our cooperation is cross-border cooperation, there are many import and export customs issues and expensive freight costs. So it is difficult for us to provide unconditional return and exchange services.
So, when your goods have quality problems. Please inform us of the number of products with problems within 10 working days, and keep pictures, videos and other materials during the inspection. We will provide solutions such as partial refunds for the corresponding number or restocking for you in the next order.
EMAIL:
info@guashafounder.com
PHONE:
+86 17520179528
WORKING TIME:
8am - 6pm (Monday to Saturday)
ADDRESS:
Huicheng District, Huizhou City, Guangdong Province, China
